We accept AUTHORIZED returns on UNUSED products for 30 days after you receive your product. Unused means that the product has not be assembled or used in any way. All returns are subject to a 15% restocking fee. The customer is responsible for returning the product in new, resalable condition. Returns must arrive unused in original packaging, complete with all accessories and user manuals. If any original parts, accessories, documentation or packaging are used, damaged or missing, a 50% restocking fee will be charged. The customer is responsible for paying all costs for return shipping and insurance. Items that have been installed or used will not be accepted for return/refund. Please allow up to 7 business days after we receive the returned item to process your refund. Contact customer service for a Return Authorization.
Items returned without authorization or items on which the customer refuses delivery are subject to a 25% restocking fee. Items that are returned damaged, used or not in original packaging will be subject to a 50% restocking fee.
Shipping Damage Policy
If you receive a product that has been damaged during shipping, please contact us immediately. We will file a damage report with the shipping company and make arrangements to resolve the damage. Any and all damage must be documented with photos of the damage (this is required to file a claim with the shipping company) and emailed to us within 3 days of delivery.
Order Cancellation Policy
If you cancel an order from the ProMark Offroad website after the order is placed and before the item is shipped, there is no cancellation fee. If the order has been shipped, the customer is responsible for the cost associated with shipping the item to you and back to us and will be refunded the difference.
To obtain service for an item under warranty, you must provide Rowe Offroad with purchase information, including date, purchaser name, and address. Replacement parts will be sent as remedy whenever possible. The warranty does not cover the cost of labor or transportation/shipping charges for the replacement, repair, or installation of defective parts.
See our Warranty page for more information.